By Gary Peacock
Published in Indian Management April 2018

According to Professor Jay Galbraith, leaders need five elements that support each other to build an effective organisation: strategy, structure, people, processes and rewards.

Leaders commonly change strategy and structure but these make little difference to culture. If you do not make changes in people (and their skills), processes (typically meetings and reports), and rewards (financial and social), then your culture will stay the same. So, these three elements shape or change your culture.