Machines will, in the future, replace some of most people’s working tasks, replacing repeatable, ordered tasks. But machines are weak at understanding people’s mood, and developing and building trusting relationships. So, you will need to build and leverage the soft skills of your people to give you a competitive edge. You need to build your value proposition on the human skills in your company to provide differentiation.
Read MoreTo create and sustain strategic customer relationships you and your account team must focus on ...
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